(STATE OF) WASHINGTON- RURAL TEL- Commtrol added a remote part of NE Washington, approximately 15,000 residents…with vital 2-1-1 connectivity…which became critical with the early onset of COVID 19 in Washington State. These residents in need, never had 2-1-1 service available until Commtrol “made it happen’ with the relevant, local phone company representative who we developed a personal rapport with, and he added these residents within one week.