New Telecom Technology provides a unique and significant method of lowering costs. Toll free costs can be reduced by approximately 90% with changes in mobile call routing and improvements in Voice over Internet protocol (“VoIP”).
While reducing costs with our unique mobile carrier relations, your 2-1-1 routing tables will be updated as well as well as coordinated with both United Way Worldwide and National AIRS. This assures the 2-1-1 caller reaches the correct call center on their first attempt, especially since a large majority of calls are from mobile phones.
Best 2-1-1 simplifies processing of change requests Every time your 2-1-1 Agency adds new social service business or makes changes, it takes a tremendous amount of labor, cost and coordination with mobile, landline and VoIP carriers. We do this for you!
Commtrol’s Best 2-1-1 Improvement Program uses new technologies to cut your costs and improve your services! Hosted voice service, such as Google Voice and “landline” service provided by the cable companies as well as emerging mobile providers like Comcast and Spectrum are becoming a dominant source of 2-1-1 calls and needs attention now as calls placed to 2-1-1 are not getting through.