Bob Glassman had heard it before, “Bob, you’ve sold that account, stop worrying about the installation/implementation and move onto the next sale”. It wasn’t in Bob’s DNA to do so. Growing up managing and being part of ownership where he worked, his customers were like family. Added to this, in the late nineties, he recognized there were three paradigm shifts in telecommunications that were going to change the business world forever – competition for local service, use of the internet (incl VoIP and bandwidth requirements) and mobility. He could no longer sell one carrier, limited products and technologies. He must listen to what the client wanted and become an Advocate for clients in terms of how he worked.

Surrounded by a “who’s who” of sub contractors that covered every aspect of telecommunications – from cabling to telephony to ISP to IT, he started Commtrol in 2002. It worked. Over the next six years, Commtrol took on about fifty clients and retained all but one. This was and is a track record unheard of in telecommunications.

In 2008, Bob was working on moving a large client to Aurora. It involved the type of installation that was intriguing – big bandwidth, a complex call center and intricate detail in planning for disaster recovery.

He worked with the Account Executive from Windstream and was really impressed at her tremendous support, especially in lieu of the fact that a lion’s share of the business was going to other service providers.

The next year, Windstream Account Executive Virginia Schmidt, joined Commtrol, doubling the ability to support clients and adding a corporate, professional attitude that greatly enhanced Commtrol’s service and visibility throughout NE Ohio.

In 2017 Yocheved Belsky joined Commtrol to enhance its mission to place a primary focus on tailoring solutions to the needs of schools, districts, and educational institutions.

Commtrol is the perfect choice for your business. We help you manage the most frustrating part of your business – your connection to the outside world. Plus, we have the best customer support around, but don’t take our word for it, ask our customers!

Our Valuable Team Members

Bob Glassman
Bob GlassmanOwner/Client Advocate
Bob graduated from the University of Denver with a BsBA in 1978. He worked in management and as an owner’s representative in the hospitality industry after graduation. In 1981 through 1985, he was the Vice President of Administration for Progressive Systems Inc, a data networking company, specializing in the design of Wide Area and Private Networks for Fortune 100 companies.

In 1986-1990, PSI acquired, ViTel International, and Bob was able to continue to develop a program to minimize and control the company’s seven figure annual expenses with international voice and data Carriers. In 1991, Bob moved back to Cleveland and joined Teleco as a Senior Account Manager. Over the next decade, he was recognized several years by SBC/AT&T for superior sales and implemented a customer service program for voice and internet management that maintained existing accounts and added new revenues to record amounts. In 2002, left to form Commtrol.

Virginia Schmidt
Virginia SchmidtClient Advocate
Virginia graduated from West Virginia University with a BS in Marketing and a minor in French. After a stint working for a produce wholesaler in Pittsburgh, her career path led her to the telecommunications industry. Virginia started working in business sales for what was then Cellular One (now Verizon) in the Cleveland area. Virginia joined Commtrol in 2009, attracted by the ability to provide many more options to customers, and to tailor a solution based solely on what’s the best fit.

Active in the Solon Chamber of Commerce, she has served on the Business Visitation, Solon Women in Business, and Golf committees, and was elected to the Board of Directors in 2011.  She served as Chairman of the Board in 2014, leading the Chamber as it moved to new offices, updated their website, and created the new Western Reserve Safety Council. Virginia has also served three terms as Co-President of the Twinsburg Garden Club, and is on the Executive Board of the Garden Forum of Greater Akron and the Garden Club of Ohio.

Yocheved Belsky
Yocheved BelskyClient Advocate
For most of Yocheved Belsky’s career, she served as Chief Administrative Officer of an urban charter school.

Recognized for superior managerial and leadership talents, Yocheved is valued for her ability to holistically analyze a business picture, offer objective insights, and propose clear, manageable, step-by-step solutions to improve the bottom line. In 2016 she formed ClearSquare Group to use her knowledge of school operations to help businesses serve schools better. With twelve years’ experience leading a school where resources for telecommunications were tight, Yocheved is a master at evaluating options, devising strategies, distinguishing between needs and wants, aligning equipment, contracts, people and processes to strike a profitable balance.

She joins Commtrol to enhance its mission to place primary focus on tailoring solutions to the needs of schools, districts, and educational institutions.

Yocheved Belsky is quoted in a Forbes article, EdTech Investments Rise To A Historical $9.5 Billion: What Your Startup Needs To Know | Click here to read entire article or click image below to read Yocheved’s quote.

Click here to see Belsky quote