Voice over Internet Protocol (VoIP) and especially mobile calls demand constant upgrades to insure the integrity of crucial, lifesaving 2-1-1, 3-1-1 and 9-1-1 technology!

Bob Glassman, principal at Commtrol, began working with 9-1-1 services in the mid-nineties and Virginia Schmidt in the early 2000’s. Commtrol’s expertise has grown as telecom technology has evolved over the years.

Commtrol is a telecom consulting company with unique expertise in 2-1-1, 3-1-1 and 9-1-1 services. Over twenty years of experience has allowed us to develop proficiency in insuring accurate call completion from land lines, digital/SIP trunking and most importantly, mobile phones. We’ve established a network of experts within all major carriers and have proprietary procedures to insure maximum efficiency and cooperation.

Bottom line–fast call processing to the right provider is the most important aspect of 2-1-1 service.

Commtrol is your best. .. and only company that can make sure your calls are completed correctly. For the past three years, Commtrol has worked with Ohio AIRS and the United Way of Greater Cleveland and major mobile carriers to accurately direct cellular calls to the proper 2-1-1 agencies throughout Ohio.

“Over the past year, Ohio AIRS worked with Commtrol to have mobile 2-1-1 calls in Ohio routed by using the caller’s physical location instead of their phone number. This results in calls getting to the right 2-1-1 provider the first time, saving time for both callers and staff. In addition, the cost of having calls routed by a separate carrier was greatly reduced because of this improvement. Bob Glassman and Commtrol have unique connections and resources to get things done that we could not have done on our own.”

Kristin McCloud
President, Ohio AIRS

“Commtrol worked with us to change how our 2-1-1 calls were routed in Ohio -serving as our liaison to the wireless carriers. Our project was completed on-time, on-budget and resulted in substantial cost savings to our 2-1-1 Center.”

Diane Gatto Barrett
(fmr) Director, 2-1-1
United Way of Greater Cleveland

CASE STUDY (includes both the United Way of Greater Cleveland and Ohio AIRS):

  • Mobile calls to 2-1-1 agencies were being misdirected due to inadequate routing protocols.
  • 2-1-1 callers and agency staff experienced frustration—both want calls handled quickly and efficiently.
  • Our methods of gathering information, leveraging our contacts, and “speaking their language” resulted in vastly improved accuracy that benefits callers and staff.
  • Savings were realized from greatly reduced toll free costs and less wasted staff time.

Commtrol has spent several years, decades developing relationships with the N-1-1 programming teams at all telecommunications carriers-mobile, landline and VoIP. We have created a unique process for communicating routing tables that results in properly terminated calls. A specialized testing form and procedure guarantee that the calls are routed as designed.

We have created a maintenance program to cover all acquisitions, call center changes and other actions that cause call routing changes regularly throughout the year. Our relationships and specialized procedures have given Commtrol the unique ability to work on a national level and provide a cost-effective service.

Take 5 minutes to let 2-1-1, 3-1-1 and 9-1-1’s passionate, trained professionals at Commtrol tell you about their work, and the impact they’ve had on their clients’ lives. Call us at (216) 245-1500 or fill out the form below.