CASE STUDY (includes both the United Way of Greater Cleveland and Ohio AIRS):
- Mobile calls to 2-1-1 agencies were being misdirected due to inadequate routing protocols.
- 2-1-1 callers and agency staff experienced frustration—both want calls handled quickly and efficiently.
- Our methods of gathering information, leveraging our contacts, and “speaking their language” resulted in vastly improved accuracy that benefits callers and staff.
- Savings were realized from greatly reduced toll free costs and less wasted staff time.
Commtrol has spent several years, decades developing relationships with the N-1-1 programming teams at all telecommunications carriers-mobile, landline and VoIP. We have created a unique process for communicating routing tables that results in properly terminated calls. A specialized testing form and procedure guarantee that the calls are routed as designed.
We have created a maintenance program to cover all acquisitions, call center changes and other actions that cause call routing changes regularly throughout the year. Our relationships and specialized procedures have given Commtrol the unique ability to work on a national level and provide a cost-effective service.
Take 5 minutes to let 2-1-1, 3-1-1 and 9-1-1’s passionate, trained professionals at Commtrol tell you about their work, and the impact they’ve had on their clients’ lives. Call us at (216) 245-1500 or fill out the form below.